Terms of Service

1. Acceptance of these Terms

By accessing this website or by instructing GBN PTE. LTD. to carry out any service, you confirm that you have the legal capacity to enter into these terms and that you accept them in full. If you act for a company, you confirm that you are authorised to bind that company to these terms and that the company will comply with them, and the word you in these terms includes both the individual and the company where the context requires it.

If you do not accept these terms, you should not use this website and you should not engage the desk. A separate engagement letter or a statement of work may add to or vary these terms for a particular engagement, and where there is a conflict, the signed engagement document will take priority for that engagement only.

2. Definitions

In these terms, Company means GBN PTE. LTD., the operator of the desk. Client means any person or entity that engages the Company for a service. Service means any corporate service described on this website or agreed in writing, including incorporation, corporate secretarial support, accounting and bookkeeping, work pass and visa filings, registered office services and compliance filings. Desk means the corporate services helpdesk operated by the Company.

Engagement means a specific piece of work accepted by the Company following a request from the Client. Website means the pages served at this domain, including the homepage, the services page, the contact page and the legal pages. Registry means any government or regulatory body to which a filing is submitted.

3. Our Services

The Company provides corporate services and business support to companies and to individuals acting in a professional capacity. The services offered are described in more detail on the services page of this website and include company incorporation, corporate secretarial support, accounting and bookkeeping, work pass and visa filings, registered office services and compliance filings.

The scope of each engagement is confirmed in writing before work begins. The Company may decline an engagement, and it may do so without giving a reason where the request falls outside its competence, creates a conflict, or does not meet the requirements of the registries and authorities with which the Company works.

The Company may use subcontractors or professional partners to deliver part of a service. Where it does, the Company remains responsible for the standard of the work carried out on its behalf and for the confidentiality obligations that apply to the Client data involved.

4. Use of this Website

You may use this website for lawful purposes connected with the services of the Company. You must not attempt to interfere with the website, to gain unauthorised access to any system or data, to introduce malicious code, or to use the website in a way that breaches any law or the rights of any person.

The content of this website is provided for general information. It is not a substitute for specific advice, and it may change without notice. The Company takes care to keep the information accurate, but it does not warrant that every page is complete or current at the moment you read it.

Links to third party sites are provided for convenience. The Company does not control those sites and is not responsible for their content, their availability or their privacy practices.

5. Engagement and Instructions

An engagement begins when the Client requests a service and the Company accepts it in writing, and when any requested retainer or deposit has been received. The Company acts on instructions received from a person whom it reasonably believes to be authorised by the Client, and it may require written confirmation before acting on an instruction that carries a legal or financial consequence.

The Client is responsible for the accuracy of the information and the documents it provides. The Company may rely on that information without independent verification, except where anti money laundering or other rules require a check to be made.

If an instruction is ambiguous, incomplete or appears to conflict with a law or a registry rule, the Company may pause the work and seek clarification. Time spent waiting for a clarification may affect a deadline, and the Company will tell the Client when that risk arises.

6. Client Obligations

The Client agrees to provide complete and accurate information, to respond to requests for documents within a reasonable time, and to inform the Company promptly of any change that affects an engagement, including a change of officers, address, shareholding or business activity.

The Client agrees to use the services only for lawful purposes, to hold any necessary internal authority for the filings it requests, and to ensure that the persons whose personal data is provided have been informed of the use described in the Privacy Policy.

Where the Client fails to meet these obligations, the Company may suspend the work, decline to submit a filing, or end the engagement, and any resulting fee or consequence remains the responsibility of the Client.

7. Fees and Payment

Fees for a service are confirmed in writing before the work begins. Government fees, registry charges and third party disbursements are additional unless the written confirmation states otherwise, and they may change when an authority changes its rates.

Invoices are payable within the period stated on the invoice, and the Company may require payment before a filing is lodged or before a document is released. Where an engagement is affected by a delay caused by the Client, the Company may charge for the time already spent.

Where a fee is not paid when due, the Company may suspend the service and may retain documents that it is entitled to retain, without prejudice to any other remedy. Amounts already paid for work completed are not refundable except where the law requires it.

8. No Legal or Tax Advice

The Company provides corporate secretarial, filing and bookkeeping services. It is not a law firm and does not provide legal advice, and it is not a substitute for a licensed lawyer or a licensed tax adviser. Nothing on this website or in any communication from the desk should be read as legal advice or as a definitive statement of tax liability.

Where a matter requires legal or specialist tax advice, the Company will say so and may recommend that the Client engage an appropriately qualified professional. Any general explanation that the desk provides is offered to help the Client understand a filing, not to replace professional advice on the facts of a particular case.

9. Government Filings and Third Party Decisions

Many services involve the submission of a filing to a registry or an authority. The Company prepares and submits filings with care, but it does not control the authority, and it cannot guarantee an outcome, a processing time or an approval. A decision to approve, reject or query a filing rests entirely with the authority concerned.

Where an authority raises a query or refuses a filing, the Company will explain the position and, where the Client wishes, prepare a response or an appeal. Fees for additional work of that kind are confirmed before the work continues.

The Company is not responsible for a delay or a loss that results from an authority system outage, a change in published requirements, or a decision made by the authority on grounds outside the information that the Client provided.

10. Intellectual Property

All content on this website, including text, layout, graphics and the design of the pages, is owned by the Company or used with permission, and it is protected by the applicable intellectual property laws. You may view and print a page for your own reference, but you may not copy, republish, distribute or adapt the content for a commercial purpose without the prior written consent of the Company.

Documents prepared by the Company for a Client during an engagement belong to the Client once the relevant fee has been paid, subject to any right of the Company to retain a copy for its records and to any obligation that requires a copy to be kept.

The name GBN PTE. LTD. and any associated marks may not be used in a way that suggests a partnership or an endorsement without written permission.

11. Confidentiality

The Company treats the information that a Client provides as confidential and uses it only for the purpose of the engagement. Staff and contractors who have access to Client information are bound by confidentiality obligations that continue after the engagement ends.

Confidentiality is subject to the exceptions that the law requires or permits, including disclosure to a registry or an authority where a filing or an investigation requires it, disclosure to a professional adviser engaged with the knowledge of the Client, and disclosure where it is necessary to prevent fraud or to comply with a court order.

Where the Company is required to disclose information that the Client would prefer to keep private, it will, unless prohibited, tell the Client in advance so that the Client can take any step that is available.

12. Data Protection

The Company processes personal data in accordance with its Privacy Policy, which forms part of these terms. By engaging the desk or by using this website, you acknowledge the collection, use and sharing of personal data as described in that Policy.

The Client is responsible for the accuracy of the personal data it provides and for ensuring that each person concerned has been informed of the purpose for which the data will be used. Where the Company processes personal data on behalf of a Client, it does so on the documented instructions of the Client and applies appropriate security measures.

A request by an individual to access, correct or delete personal data should be directed to helpdesk@gbngroup.autos. The Company will handle the request under the Privacy Policy and the applicable law.

13. Anti Money Laundering

The Company applies customer due diligence before it accepts certain engagements. This may require the Client and the persons associated with it to provide identity documents, proof of address, information about the source of funds and details of the beneficial owners of a corporate entity.

The Company may decline or end an engagement, and may be unable to explain the reason, where a due diligence check raises a concern or where a law requires the matter to be reported. The Company will not knowingly assist in a transaction that appears to be designed to disguise the origin or the ownership of funds.

Records created during a due diligence check are kept for the period that the law requires and are handled with the same confidentiality as other Client information.

14. Limitation of Liability

To the fullest extent permitted by law, the Company is not liable for indirect, incidental or consequential loss, for loss of profit, for loss of opportunity, or for loss arising from a decision of a registry or an authority. The Company is not liable for a loss caused by information that the Client provided that was inaccurate or incomplete, or by a delay in providing a document that the Company requested.

Where liability cannot be excluded, the total liability of the Company arising from an engagement is limited to the fee paid for the service that gave rise to the claim. Nothing in these terms excludes or limits liability for fraud, for wilful misconduct, or for any liability that cannot be excluded under the law that applies.

The Company maintains professional care in every engagement, but it cannot promise that a filing will be accepted or that an authority will reach a particular conclusion.

15. Indemnity

The Client agrees to indemnify the Company against a claim, a loss or a cost that arises from a breach of these terms by the Client, from information that the Client provided that was false or misleading, or from the unlawful use of a service by the Client.

This indemnity does not apply to the extent that the loss results from the negligence or the wilful misconduct of the Company. Where a claim is made against the Company, the Company will notify the Client and will take reasonable steps to reduce the loss.

16. Termination

Either party may end an engagement by giving written notice. The Client remains responsible for fees for work carried out before the notice takes effect and for any disbursement already committed. The Company may end an engagement immediately where a legal or regulatory obligation requires it, where a conflict arises, or where continued work would breach these terms.

On termination, the Company will hand over the records that belong to the Client once outstanding fees are settled, and it will retain a copy of the records only for as long as the law requires. Obligations that by their nature should survive, including confidentiality, data protection and limitation of liability, continue after the engagement ends.

17. Force Majeure

The Company is not liable for a failure or a delay that is caused by an event beyond its reasonable control, including a natural event, a network or utility failure, a government system outage, industrial action, or a change in the law that makes performance impracticable.

Where such an event occurs, the Company will tell the Client promptly, will take reasonable steps to reduce the effect, and will resume the work as soon as it is able. A deadline that falls during the event will be dealt with on the basis of the guidance issued by the authority concerned.

18. Governing Law and Disputes

These terms are governed by the laws of Singapore, and the parties submit to the exclusive jurisdiction of the courts of Singapore. Before starting proceedings, the parties agree to try to resolve a dispute through good faith discussion, and the Company will make a senior member of the desk available for that purpose.

Any notice under these terms should be sent to the registered office of the Company at 111 North Bridge Road #6-09 Peninsula Plaza, Singapore - 179098, Singapore (SG), or by email to helpdesk@gbngroup.autos. A notice sent by email is treated as received on the next business day.

If a provision of these terms is found to be invalid, the remaining provisions continue in force, and the invalid provision is replaced by one that gives effect to the intention of the parties as closely as the law allows.

19. Changes to these Terms

The Company may update these terms to reflect a change in the service, in the law or in the way the desk operates. When a material change is made, the Company will update the date at the top of this page and, where appropriate, provide a clearer notice on the website or by email to clients with an active engagement.

Continued use of the website or continued instruction of the desk after an update means that you accept the updated terms. If you do not accept an update, you should stop using the website and may end any engagement by giving written notice under the termination section above.

20. Contact

Questions about these terms should be sent to GBN PTE. LTD. at the registered office, 111 North Bridge Road #6-09 Peninsula Plaza, Singapore - 179098, Singapore (SG). You may also email helpdesk@gbngroup.autos or telephone +18149966804 during business hours, Monday to Friday, 9:00 to 18:00 Singapore time.

Please include your name, the company concerned and a clear description of the matter so that the desk can route your message to the right station quickly. We aim to acknowledge every message within one business day.